Terms of Service

These Terms of Service (the “Terms”) govern access to and use of AIxOffice (the “Service”), a business software platform operated by CoRAI Labs S.R.L. (“CoRAI Labs”, “we”, “us”), a company registered in Romania. By accessing or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. The Service

AIxOffice provides tools for managing product catalogs, price lists, commercial offers, customer records, and supplier data feeds, including features that read and analyze email feeds from mailboxes your organization chooses to connect. Where your organization has a separate written agreement with CoRAI Labs (an order form or subscription agreement), that agreement prevails over these Terms in case of conflict.

2. Accounts

Access to the Service requires an account provisioned by your organization’s administrator. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at [email protected] of any unauthorized use.

3. Customer data

Your organization retains all rights to the data it uploads to or creates in the Service (“Customer Data”). You grant CoRAI Labs a limited license to host and process Customer Data solely to provide, secure, and support the Service. Our handling of personal data is described in our Privacy Policy.

4. Connected email accounts

The Service can connect to third-party email accounts — whatever the provider — only with the account holder’s authorization, given through the provider’s consent flow or by supplying mailbox credentials. By connecting an account you represent that you have the authority to do so. Mailbox access is read-only: the Service never sends, deletes, or modifies email in a connected account. You may disconnect an account at any time from the Service’s settings, or revoke access directly with your provider where it offers that option. Your use of third-party services remains subject to those providers’ own terms.

5. Acceptable use

You agree not to:

• use the Service in violation of applicable law or third-party rights;
• connect a mailbox or upload data you are not authorized to use;
• attempt to gain unauthorized access to the Service, other organizations’ data, or underlying infrastructure;
• interfere with or disrupt the integrity or performance of the Service;
• resell or sublicense the Service without our written consent.

6. Intellectual property

The Service, including its software, design, and documentation, is owned by CoRAI Labs and protected by intellectual-property laws. These Terms grant you no rights in the Service other than the limited right to use it in accordance with these Terms and your organization’s agreement with us.

7. Fees

Fees, billing, and payment terms are set out in your organization’s commercial agreement or subscription with CoRAI Labs.

8. Availability and support

We work to keep the Service available and secure, but the Service is provided on an “as is” and “as available” basis. Planned maintenance and factors outside our control (including third-party providers such as cloud, identity, or email providers) may temporarily affect availability. Any service-level commitments are those stated in your organization’s commercial agreement.

9. Disclaimer of warranties

To the maximum extent permitted by law, CoRAI Labs disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Output produced by automated analysis (including AI-assisted extraction of data from emails and documents) may contain errors; you are responsible for reviewing it before relying on it for business decisions.

10. Limitation of liability

To the maximum extent permitted by law, CoRAI Labs shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, arising out of or related to the Service. Our aggregate liability arising out of these Terms shall not exceed the amounts paid by your organization for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Termination

Your organization may stop using the Service at any time, subject to its commercial agreement. We may suspend or terminate access for material breach of these Terms that remains uncured after notice, or where required by law. Upon termination, Customer Data is handled as described in the commercial agreement and our Privacy Policy.

12. Changes

We may update the Service and these Terms over time. Material changes to the Terms will be announced through the Service or by email before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of Romania. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Romania at the registered seat of CoRAI Labs S.R.L., unless mandatory law provides otherwise.

14. Language

These Terms are published in several languages. In case of any discrepancy between versions, the English version prevails.

15. Contact

CoRAI Labs S.R.L., Romania
Email: [email protected]